NCAPPS Shorts: Wisdom During the Pandemic

NCAPPS has asked its subject matter experts to reflect on the importance of person-centered practices in times of crisis. Check out the videos below to hear members of our Person-Centered Advisory and Leadership Group and other NCAPPS experts on:

  • What do person-centered thinking, planning, and practice look like in time of crisis?
  • How do we hold on to - and even promote – person-centered thinking, planning, and practice at this time?
  • How do we balance collective, public health with person-centered, individual well-being?
  • What lessons we can apply from person-centered thinking, planning, and practice to get through this time of pandemic?




Person-Centeredness is About Empathy

    "… empathy that comes with person-centered thinking really puts us in a position to develop strategies for each person that provide the kind of sustenance and reassurance that they need during this period”


    “person-centered practices aren't "one-and-done"; people needs are going to change. We don't know how long this isolation is going to continue, but I'm convinced that people needs are going to change as well as time goes on. So, person-centered planning, thinking, practice is even more crucial …”


    Bevin Croft, co-director of NCAPPS, interviews Valerie Bradley, co-founder and president emerita of Human Services Research Institute, to learn more about what coronavirus might mean for person-centered supports now and into the future.
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COVID-19 and Behaviorial Health

    "… COVID-19 can actually serve as a catalyst to move people forward in their recovery as they connect with people in new ways and discover internal resources"


    Janis Tondora from the Yale University School of Medicine talks about what Behavioral Health professionals are seeing and thinking about right now. While she acknowledges the difficulties of the time, she sees an opportunity for people struggling with behavioral health issues to discover their internal resources and strategies.

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A Provider's Perspective

    "I would encourage anyone to really, really look at that person-centered planning process."


    Having practiced person-centered approach for decades has better equipped Minds Matter to navigate the challenges presented by the pandemic. Watch the video to learn from its founder Janet Williams’ experience.

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Why We Need Self-Direction

    "“In this period, and this pandemic, self-direction may be the answer we're looking for."


    Kevin Mahoney, a professor emeritus at the Boston College School of Social Work, explains benefits of self-direction.

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Caregivers and the Collective

    "... what it makes me think of is how we can all take taking care of each other to be a collective and shared responsibility, because it's only through taking on that as a collective responsibility that we can actually attend to people's individual needs, whether the needs of our care workers and our support workers and our aides and our attendants, or the needs of those who are receiving those services and that care."


    NCAPPS PAL group member Lydia X. Z. Brown shares the importance of collective responsibility and why it is critical to meet individual needs.

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We are the Collective

    "It would be a mistake to pretend like collective care and person-centered care are a big dichotomy or somehow in opposition to one another because the collective is made out of all of us. The collective loses something when it loses any one of its members, so we can't be forgetting right now that every one of those members matters."


    Shain Neumeier, attorney and disability rights advocate, reframes the idea of the collective and reminds us that every individual is valuable and worthy of care.

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The Pandemic is an Opportunity to Improve Person-Centered Supports

    "I see this public health crisis as an opportunity to move away from segregated settings, to smaller, more individualized services and supports."


    Alixe Bonardi, co-director of NCAPPS, speaks with Nicole Leblanc, the coordinator for NCAPPS Person-Centered Advisory and Leadership group, to learn more about what she thinks this pandemic means for people with disabilities and person-centered practices.

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Stay Connected and Stay Healthy

    "We don't have to always offer a quick solution when we can sit and listen. Listen to the fears. Listen to the frustration and listen to the heartache of separation. And also listen to the joy of connection. Stay well and stay connected."


    NCAPPS PAL group member Martha Barbone offers us some practical tips and encouragements on how we can exercise person-centeredness when we share information and support one another. Most importantly, she encourages us to listen, so we can stay well and stay connected.

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