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National Center on Advancing Person-Centered Practices and Systems

Transforming how we think, plan, and practice


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Highlighted Resources

9 Pillars of a Person-Centered System

Michael Smull, partner at Support Development Associates and NCAPPS faculty member, describes nine components that work in concert to make up a person-centered human services system. This is the first in a series of short pieces authored by Michael Smull on person-centered systems change.

Person-Centered Practice as Anchor and Beacon: Pandemic Wisdom from the NCAPPS Community.

The NCAPPS team and partners have published an article, Person-Centered Practice as Anchor and Beacon: Pandemic Wisdom from the NCAPPS Community. The paper is published in a special issue of the Developmental Disabilities Network Journal focused on the impacts of the pandemic on disability service systems. We explore themes from a series of short videos created by members of the NCAPPS community in the early days of the pandemic. This collaborative effort involved disabled and nondisabled subject matter experts, including several members of the Person-Centered Advisory and Leadership Group. Since the journal is open source, our article is entirely free and accessible to the public. We are grateful to all who partnered with us on this project, and all those who shared their wisdom.

Community Living in the Era of COVID-19: Moving Toward a More Flexible, Accessible Future

“As a society if we take advantage of the opportunities this crisis has given us, we can come out of this pandemic nightmare to a more disability-friendly world. Our so called “normal” world prior to COVID-19 was not great for a lot of us in the disability community. The time for systems change is during the pandemic, not after it’s over.”

NCAPPS Person-Centered Advisory (PAL) group coordinator, Nicole LeBlanc, shares her reflections on how the COVID-19 pandemic has been impacting the disability community, and prompts us to take this crisis as an opportunity for improvement and innovation. Read her full reflection here.

Key Elements to Ensure the DSP Workforce Has the Competency to Protect Health and Welfare in the Context of a Person-Centered Approach

Training competent direct support professionals (DSPs) and maintaining the DSP workforce can greatly influence quality of life for people with disabilities who receive long-term services and supports. This issue brief prepared by Valerie Bradley discusses considerations for ensuring a training regimen will increase direct support staff expertise and improve the quality of services and supports.

Five Competency Domains for Staff Who Facilitate Person-Centered Planning

This resource, which builds from foundational approaches to person-centered planning and the 2020 National Quality Forum Person-Centered Planning and Practice Final Report, describes five skill areas, or domains, that facilitators should possess to support a fully person-centered planning process: A. Strengths-Based, Culturally Informed, Whole Person-Focused; B. Cultivating Connections Inside the System and Out; C. Rights, Choice, and Control; D. Partnership, Teamwork, Communication, and Facilitation; and E. Documentation, Implementation, and Monitoring.

Find a plain language version here.

Person-Centered Practices Self-Assessment

Developed as part of NCAPPS technical assistance, this Self-Assessment is designed to help leadership at human service agencies in States, Tribes, and Territories to measure their progress in developing a more person-centered system. It contains questions about observable practices across eight system domains: Leadership; Person-Centered Culture; Eligibility & Service Access; Person-Centered Service Planning & Monitoring; Finance; Workforce Capacity & Capabilities; Collaboration & Partnership; and Quality & Innovation.

Find a plain language version here.

Dignity of Risk and Person-Centered Planning During COVID-19

NCAPPS PAL Group Coordinator, Nicole Leblanc, has a new publication which we are releasing on the NCAPPS website.

Lessons-Learned for Making Virtual Meetings More Accessible

Nicole LeBlanc, NCAPPS Person-Centered Advisory and Leadership Group Coordinator, developed a lessons-learned guide to help make virtual meetings more accessible for all.